Making a reservation
Guests can easily book online, directly through our website, Air BNB, VRBO, and various other channel partners. Assistance by phone is also available by calling 207-824-3776. For reservations made more than 30 days from arrival, 50% of total lodging, tax, and fees are due at the time of booking to secure a reservation. Balance of reservation is due 30 days prior to arrival. For reservations made within 30 days of arrival payment in full is due to secure reservation.
Damage Waiver Fee
A damage waiver fee is a prepaid, non-refundable fee included in a rental home's total price that covers accidental damages to the property during the guests' stay. Guests may request a $1500 security/damage deposit, in place of the $150 damage waiver fee, charged to each reservation. If a guest requests the $1500 security/damage deposit that amount will be held by a credit card. Any amount not used up to the total $1500 will be released within 14 days of the departure date. The $150 damage waiver fee will cover accidental damage upto $1500, guests will be responsible for any amount above $1500.
Payment Terms
For reservations made more than 30 days from arrival, 50% of the total lodging, tax, and fees are due at the time of booking to secure a reservation. Balance of reservation is due 30 days prior to arrival. For reservations made within 30 days of arrival payment in full is due to secure reservation.
Arrival and Check-in
Guests can expect to receive arrival information 7 days prior to arrival. Exact address and driving directions will be provided. All check-ins are contact free. Properties are equipped with either key lock boxes or digital codes, guests will receive codes for entry in the arrival information.
Check-In time is 4:00 PM for all homes and units
Check-Out time is 10:00 AM for all homes and units
There will be a $50 fee assessed for every 15 minutes guest do not vacate the home or unit after 10:00 AM unless previously arranged with FSR.
Early arrival and or late departure MAY be available. Guests should inquire the week of arrival about early check in or late check out. IF schedule allows we are happy to accommodate the request. There is a $50 fee for each occurance.
Parking
For private homes all vehicles must be parked in the driveway and not on any public or private roadway. Parking on lawns is strictly prohibited.
For on mountain accommodations, condo associations, parking passes will be issued and must be fully visible at all times on the drivers side dash. Each association dictates the number of parking passes issued per reservation. Four Seasons can not issue additional parking passes under any circumstances. Guests may be towed at guests expense if a valid fully visible pass is not present in the vehicle. There are designated overflow parking lots for guests use free of charge. Parking passes are valid for the entire last day of guests stay.
Linens/Supplies
Guests can expect to arrive with all beds made with clean linens. Bath towels will be provided, one set for each guest. At some homes and units pool towels are also provided, please check individual listings to determine.
Toiletries including shampoo, conditioner, and soap or body wash will be provided. Depending on the length of stay and number of guests, there may not be enough for the entire stay. Toiletries will not be replenished during a stay.
Consumable goods including toilet paper, paper towels, hand soap, dish soap will be provided in starter quantities. Guests may need to replenish during the stay.
On Call/Service requests
FSR provides on-call services for all guest stays. If a call or message is not immediately answered please leave a message. We often are responding to multiple calls at one time. For calls/requests made outside of regular business hours please leave a message. A representative will return your message in a timely manner, this may be the following day. FSR will make every reasonable effort to respond to all correspondence ASAP. Depending on a service request, FSR may need to engage an outside technician or company. These issues may take longer to remedy and are out of the control of FSR and the owner. No refunds will be issued in such situations.
Lost/Forgotten Items
We understand from time to time guests misplace or forget items. FSR can not guarantee items will be found and is not responsible for items left behind. FSR will make every reasonable effort to retrieve and hold items for pick up or send items via USPS. Guests will be responsible for all costs associated with shipping items.Items Left Behind
Driving conditions/Snow removal
We love the beautiful mountains and of course snow! Although our roads are well maintained, guests should be aware four or all-wheel drive may be necessary while visiting. In the event of fresh snow during a guest stay,
typically the plowing will begin after we have received six inches of snow. If the storm is long in duration, the plow company may come mid-way through, and then at the end to clean up. If you are at the house when the plow truck comes, please move your vehicles because they will not come back to plow where the vehicle was parked. The plow companies in this area do a great job but please keep in mind that there are a lot of private roads and driveways that need their attention. Every one of our rental properties has a contract with a plowing company, but we (Four Seasons) have no control of when it will be completed. Please enjoy our winter wonderland and we appreciate your patience while your path is getting cleared!
Outside Conditions/Events
We understand guests often come to our area to visit one of our many specific local attracrtions. It is immportant to understand FSR can not guarentee any local attraction will be open or fullly operating. No refunds or discounts will be given due to closure or level of operation of any area attractions.
Rules and Reasons for removal with no refund
Rules for all properties include:
Minimum age requirement of 27 for the responsible rental party
No parties or events
No fireworks per local law
No smoking anywhere on rental property
No pets without previous permission by FSR
STRICT quiet hours between 10pm and 8am at all properties
Noise disturbances of any kind strictly prohibited
Guests may not exceed the number of guests agreed to during the reservation process
Guests may be asked to leave the property for violation of any rules set forth; no refunds will be given for any part of a stay that guests are asked to leave the property
Cancellations
Reservations canceled outside of 30 days of arrival will be refunded deposit, minus $50 processing fee. Reservations inside 30 days of arrival are non refundable. If FSR is able to rerent any of the nights during the reservation period guests will be refunded for those nights.
Pools/Spas
Private homes with hot tubs are maintained by a local professional pool and spa company. Tubs are checked, tested and serviced between all stays. On mountain condominium complexes offering pools, hot tubs, and saunas are tested and maintained by professionals hired by the associations. Each association has specific pool and spa hours and rules. Associations control any closures, no refunds or discounts will be given for closures. Guests should familiarize themselves with the rules for pool, hot tub, and sauna use. GUESTS USE POOLS, HOT TUBS AND SAUNAS AT THEIR OWN RISK.
RULES FOR USE OF HOT TUB
Soaking in a spa or hot tub is relaxing, warm and wonderful. The hot water soothes your body and rejuvenates your spirits. But that same hot water holds some potential dangers.
You have the bottom line responsibility when using the hot tub for you and your guests.
Follow directions for sanitation after the last use each night
Persons with heart disease, diabetes, high or low blood pressure or any serious illness, and pregnant women-indeed persons with any doubt-should not enter a spa or hot tub with out prior consultation with their doctor.
Never use hot tub if you have a wound, blister, sore, or infection.
People with skin, ear, genital or other body infections, open sores or wounds should not use the spa or hot tub because of the possibility of spreading infection.
BE AWARE you don’t always know when you have one of the above. There is always a risk of rash or infection anytime you make the choice to use a hot tub. If any rash or symptom appears you should consult a medical professional immediately.
Shower with soap and water before and after using the spa or hot tub. Showering before use washes away many of the common skin bacteria, and removes lotions, deodorants, creams, etc. Perspiration and lotions will reduce the effectiveness of the disinfectant and lesson the ability of the filter to work efficiently.
High water temperatures can elevate your body temperature of your internal organs beyond safe limits. (It's almost like having a fever.) It is recommended that maximum water temperature never exceed 104 degrees Fahrenheit (40 degrees Celsius).
Soaking too long makes some people nauseous, dizzy, lightheaded or faint.
Don't soak for more than 15 minutes at one sitting
Never use a spa or hot tub while or after using alcohol.
Alcohol consumption and spa and hot tub activities do not mix. Alcohol acts as a depressant. It can "slow you down" because it affects the part of the brain, which exercises restraint and control. Alcohol can instill false courage or "bravado," leading people to try things they normally would not. Therefore, persons who have been drinking alcohol should not be allowed in the spa or hot tub, and should be carefully supervised in the surrounding area.
Prescription medications sometimes cause drowsiness or have other side effects. If you are taking prescription medicine, check with your doctor before using the spa or hot tub.
Never allow anyone who has been drinking alcohol or using drugs to go into the spa or hot tub.
Never allow children to use the spa or hot tub unsupervised.
Children enjoy playing in water and may not understand the risk involved in too much exposure. Discretion is advised in allowing children to use spas and hot tubs at all, since their young bodies may not adjust well to the high temperatures. If in doubt, check with your doctor.
If young children will be using your spa or hot tub, explain to them that they cannot under any circumstances dive or jump into it. While a spa or hot tub may seem large and deep to a child, it is not designed for jumping, diving or underwater swimming.
Use good judgment to Spa Drowning Prevention Tips
Children are naturally attracted to spas and hot tubs. To prevent drowning and other serious injuries, you must keep children away from spas and hot tubs in the absence of adequate supervision. Here are some safety tips that can help save young lives.
Never leave a child alone out of eye contact supervision in or near the spa or hot tub - not even for a second.
Make certain that all doors leading from the house to the spa or hot tub area are kept shut and latched. Make sure any latches or doorknobs are above the reach of toddlers to protect against unauthorized entry and use. Limit access to the spa or hot tub by locking doors or gates whenever soaking cannot be supervised.
